Supervisor, Behavioral Health - CSS

Position Title:  Supervisor, Behavioral Health - Crisis Stabilization Services
Position #: 458
Location:  Greeley, CO
Employment Status: Full-time

North Range Behavioral Health - Where Hope Begins and Change is Possible

Program: Crisis Stabilization Services (CSS) understands the needs of consumers who have both mental health issues and substance use disorders. Services include individual counseling, medication monitoring, case management, group counseling, withdrawal management, and discharge and after care planning.

Position Summary: Ensures all activities on assigned shifts are completed.  Provides day to day supervision and oversight of other staff as directed by the Program Director.  Assist Program Director/Coordinator with administrative tasks.  Participates in management, policy and procedure, and personnel development.  Attend meetings as assigned by the Program Director.  Serves as an agency liaison as directed.  Participates as a member of the team to implement the individual care plans for clients with mental health and/or substance use challenges in accordance with the applicable policies, rules, regulations and directives of the organization(s).  Facilitates client participation and assures security for clients by monitoring and supervising the facility and the services delivered at the facility.  Manages intakes, discharges, and transport responsibilities and provides crisis intervention services/support. 

Minimum Qualifications:
Education & Licensure
-  High School Diploma or equivalent
-  Medication Aide Certification required (QMAP) (training offered post hire)
-  CPR certification/first aid training within 6 months of employment
-  Valid Colorado Driver's License and a driving record that meets agency insurability requirements
-  CAC II preferred

-  2 years' experience required
-  Demonstrated ability to plan and use effective interventions with clients
-  Demonstrated supervisory and/or leadership skills

Knowledge, Skills, and Abilities: 
-  Mild to severe mental health and/or substance use disorders and the recovery process.
-  Signs and symptoms of alcohol and drug withdrawal.
-  Human resources concepts, practices, policies and procedures.
-  Structure, policies and procedures of North Range Behavioral Health facility.
-  Basic and routine computer programs and software.
-  Basic and routine records maintenance and filing practices. 
-  Basic and routine office management practices and operating procedures.
-  Workplace policies and professionalism.
-  Organizational structure, workflow and operating procedures.
-  Effective de-escalation techniques.
-  Plan and use effective interventions with clients. 
-  Visually monitor responses to mental illness or reaction to substance abuse medications.
-  Read and interpret treatment/care plan instructions and recommendations, operating and maintenance instructions and procedural manuals.
-  Teach and demonstrate life skills that assist clients in their recovery or movement toward increased independence.
-  Effectively and positively communicate both orally and in writing with a wide range of individuals and constituencies, including under emotionally charged and stressful situations.
-  Plan, organize, time manage and prioritize multiple tasks and assignments.
-  Endure periods of heavy workload.
-  Work with diverse populations and be culturally sensitive.
-  Work as a team leader, maintain effective working relationships, and foster a positive and cooperative work/residential environment.
-  Perform tasks with a focus on exemplary customer service.
-  Maintain confidentiality.

-  Carry out supervisory responsibilities within scope of practice for applicable credentials held in accordance with the organization's policies and applicable laws. May support the supervision of up to six Behavioral Health Workers.
-  Assign job responsibilities, delegate appropriately, and monitor follow-up on assignments to ensure client and program needs are addressed and priorities are managed in a timely manner.
-  Assume responsibilities of supervision of the program as directed by the Program Director and/or Program Coordinator. 
-  Train new employees on facility and agency processes (i.e. intake, client orientation, discharge, etc.).  Assure all new employees gain necessary certifications and training for the facility requirements.  Review and document progress of employees.
-  Train employees in proper documentation requirements for facility and provide constructive chart review feedback regarding state and federal standards, proper criteria for admission and extended stay, etc. Ensure electronic and manual documentation and other operational records are completed in accordance with established policy and procedures of the facility as well as state and federal regulations.
-  Forward and/or consult with Program Director and/or Program Coordinator regarding personnel or administrative concerns, and disciplinary actions that require higher level decision making.  May make recommendations for termination.
-  Prepare for and attend staff meetings/training sessions and effectively communicate agency information to employees. May participate in management level meetings as directed by supervisor.
-  Actively participate in updating and maintaining policy and procedure manual for facility by providing and incorporating feedback from others.
-  Provide input, screening, and assessment activities regarding complex client cases to determine appropriate interventions, including holdovers. 
-  Arrange for schedule coverage when assigned worker(s) cannot report to work as scheduled; create and or revise master schedule.
-  Represent the organization to outside inquiries from police, hospitals, probation, etc., or refer to appropriate resource.  Inform the Program Director/Coordinator of problems and/or situations that require resolution, internal or external.
-  Inventory medications from one shift to the next.  Assist in monitoring and managing client use of medications and the management of those medications. Ensure that medications are available to clients as prescribed and facilitate refill orders and coordination with doctors when necessary.
-  May be responsible for balancing petty cash and assuring proper change in moneybags.
-  Assist in client admission process including orientation, training, and other activities to maximize client's positive adjustment to the setting. Assure that clients comply with program rules, guidelines and directives while they participate in all aspects of daily living and treatment within the facility and outside the facility when instructed.
-  Observe client behavior to identify change or indicators of special needs and report those observations to designated staff as they occur. May assess and counsel clients on a one-to-one basis, conduct groups, and perform family counseling as needed and in accordance with applicable credentials and program assignment.
-  Participate in the delivery of group care activities and serve as assistant to the clinical staff in treatment events as requested. Assure facilitation of meal service and staff participation with clients during the meal time, as well as wellness checks and breaks, as indicated by client care plans.
-  Assist in the client's relationships with family and/or other key individuals, in a manner consistent with the client's care plan. May communicate with family members or guardians concerning home visits and/or discharge plans.
-  Function as crisis intervention specialist when required to implement response plans for a client demonstrating difficult behaviors, for health emergencies, or for natural disasters.
-  Use appropriate de-escalation, seclusion and/or restraint techniques when necessary. Demonstrate competency in the use of time outs, token economy, therapeutic privacy, therapeutic physical restraint, and locked time out as behavioral interventions as appropriate for the facility and situation.
-  Function as member of the facility safety team by assisting in the monitoring of compliance with all safety regulations and by participating in the ongoing orientation and training of clients in all emergency response procedures (i.e. fire evacuation).
-  May have on call duty or emergency services assignments.  May transport clients using company vehicles when instructed to do so by supervisory staff for routine and/or emergency/crisis events.
-  Maintain manual and electronic clinical and other operational records as required; confirm coding of services rendered is ethically appropriate and results in successful billing.
-  Demonstrate fiscal responsibility by supporting agency collection policies and procedures; assure client understanding of service charges and fee changes.
-  Work proactively with payor sources to ensure payment of services; align services with payor authorizations and/or request authorization prior to provision of service.
-  Follow all state and local requirements.
-  May provide drug monitoring services and/or take client vital signs (i.e. pulse rate, blood pressure, body temperature) per program assignment.
-  Perform other duties as assigned.

Behavioral Health Supervisor-Drug Monitoring
-  Provide verbal instruction to clients during monitoring process and observe the collection of specimens, as required by program. 
-  Ensure collection procedures meet required guidelines and procedures.
-  Process specimens and record testing results according to program policy.

Working Conditions:
Services may involve travel to offsite locations for assessments and crisis management, including transportation of clients. Work hours can vary and may require weekends, evenings, holidays, and/or on-call scheduling.  This position may include additional hours beyond 40 hours per week.  Residential assignments may require on-duty meal periods.

Dependent upon qualifications. North Range Behavioral Health offers eligible employees a comprehensive benefit package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more!  Bilingual skills may be compensated additionally.

North Range Behavioral Health is among the largest employers in Weld County, and provides compassionate, comprehensive care for people who face mental health and addiction challenges. Our team members are hard workers, and we strongly believe in the importance of a healthy work/life balance. We provide cutting-edge tools, training and thoughtful supervision to our employees to assist them in their professional development.

Our values are:
-  Customer First. We help our customers achieve recovery, every day.
-  Compassion. We treat everyone with kindness, empathy, and dignity.
-  Collaboration. We build strong relationships, internally and externally, to ensure effective care for our customers.

North Range Behavioral Health promotes a philosophy of giving… to the community, to our customers, and to each other. If you're driven to help others, have high standards and a desire to work in a collaborative environment, we hope you'll consider a career at North Range Behavioral Health. Visit us at to learn more.

North Range Behavioral Health is an Equal Opportunity Employer.