*** $1,000.00 Sign-On Bonus Available ***
Position Title: Quality Improvement Manager
Employment Status: Full Time
Position #: 3139
Salary Range: $62,600.00/yr. - $93,892.00/yr.
The base compensation represents
the entry point of the salary range. Salary placements will vary and may be
above the starting wage based on factors including but not limited to location,
experience, education, and licensure. Salary placements generally occur between
the starting wage and the midpoint of the salary range.
Our Vision- Where Hope Begins and Change is Possible
Improvement and Compliance Network staff assist with supporting the operational
and clinical aspects of North Range Behavioral Health. This position
requires the use of independent judgment, originality, and the application of
support, technical, and human relations skills as they relate to process
improvement activities and data/reports to meet quality and compliance-related
requirements. Assists the team with maintaining and monitoring quality
improvement systems and clinical documentation standards across the
organization. Will assist in improvements as needed. Staff
assists the Quality/Compliance Network with project tasks and assignments.
Reports results to oversight bodies as directed.
Quality Improvement is the
foundational component utilized in the evaluation of behavioral health services
within North Range Behavioral Health. The philosophy is embedded in practice by
adopting quality assistance and a user-friendly approach that emphasizes
teamwork, collaboration, and systemic changes. The outcome of quality is to
provide customers with a wide array of quality, cost-effective, and efficient
services that improve the health, safety, and well-being of individuals within
With a Customer First
and Compassionate approach, the Quality Improvement Manager will:
- Document standard
operating processes and prepare routine reports; assist with the development of
policies and procedures that lead to compliance and improve programs and
- Design and
implement internal surveys related to quality activities for staff. Analyze
data and report findings.
- Ensure effective
chart review process; analyze and evaluate charts; summarize and share findings
with appropriate supervisors and managers; investigate progress notes for
accuracy of clinical content and procedure billing codes.
- Identify clinical
staff in need of chart documentation training; develop training material, and
conduct training for managers, supervisors, and staff as assigned.
- Develop and
implement tracking forms and systems to audit chart documentation to federal,
state, and county regulations; identify and recommend methods to streamline
procedures and improve efficiency.
- Collaborate with supervisors to prepare for audits by governmental
entities (i.e., Office of Behavioral Health) and other partners and funders and
serve as a leader in such audits.
- Evaluate audit
findings of non-compliance with agency and/or regulatory standards.
- Aid the staff in
implementing the CAP including providing/arranging training and identifying
additional resources for the staff to implement the plan.
- Manage critical
incident processes; work with supervisors, managers, and staff to report
critical incident(s) according to policy and procedure; provide debriefing and
support services as necessary.
- Collect and
analyze data for numerous agency programs to determine compliance with quality
standards (i.e., level of service, capacity, client satisfaction, etc.), review
productivity, and assess quality improvement trends, prepare and provide
recommendations for remediation when needed.
- Identify training
needs and collaborate with the Chief Culture Officer to conduct staff
development activities/training with an emphasis on improving quality,
documentation, and the efficacy of clinical work on a regular basis.
- Work with teams
to identify efficiency gains driven by training and quality initiatives.
statistical findings to various constituents (i.e., board members, colleagues,
community, and community consumer advocate groups, etc.) in an easily
- Ensure compliance
with federal, state, and local regulations for Mental Health Care Providers and
- May provide
oversight for grievance and complaint processes; assure the quality of work
meets all relevant rules and regulations, and agency policy.
- Research data and
information requirements and prepare preliminary analysis; prepare accurate and
timely reports/recommendations for action based on findings.
- Represent the department
in committee, agency, and community meetings as necessary.
- May provide
management support for other agency managers as requested by Administrative
- Master's degree
from an accredited college or university in Psychology, Social Work, Public Health,
or related field is REQUIRED.
- 3 years'
experience, in a health or behavioral health care setting working in quality
improvement, quality assurance, or risk management.
leading groups in the assessment of programs and processes, development of
solutions, and implementation.
- Experience in the
development and management of in-service training and education is highly
Eligibility requirements, as required by the Colorado Department of Public
Health and Environment (CDPHE):
- Annual Flu
- COVID-19 Vaccine
(Exemptions available upon hire according to company policy)
- Annual TB Testing
may be required
- Federal, state,
and local regulations regarding delivery and documentation of behavioral health
- Electronic health
record documentation practices
- Rules and
regulations of insurance documentation requirements
- Professional and
ethical guidelines as outlined by the State of Colorado.
- Educational and continuing
education requirements for licensed behavioral health professions for the State
improvement and compliance activities, indicators, methodologies, and standards
of quality assurance.
structure, workflow, and operating procedures.
sensitivity regarding complex relationships with federal, state, and local
agencies, government entities, and grant funders.
- Prevent errors by
continuously clarifying and improving processes.
- Create and
present information and instructional education materials, train adult learners
in small and large groups, adjusting training methods as needed.
- Plan, organize,
time manage, and prioritize multiple tasks and assignments. Use effective follow-through.
- Read, analyze,
and interpret related professional periodicals, journals, financial reports,
technical procedures, or government regulations on a regular basis.
- Write and speak
clearly and succinctly in a variety of communications settings and styles;
summarize findings and present them in ways easily understandable to the
- Strong attention
to detail, organization, and accuracy of the information, including the ability
to organize large amounts of data and track multiple projects simultaneously,
setting priorities for analysis and use in consultation with numerous
- Value diversity
and be culturally sensitive.
cooperatively and effectively with others to set goals, resolve problems, and
make decisions that enhance organizational effectiveness.
Benefits and Perks:
This position may be eligible for the Loan Repayment
Program through our partnership with the Colorado Health Services Corps (CHSC),
National Health Service Corps (NHSC), or the National Health Service Corps Star
Program. Additionally, we provide a comprehensive compensation and benefits
- Collaborative and Compassionate team culture
- Competitive compensation structure
- Medical Insurance, Dental Insurance, Vision
Insurance, Basic Life and AD&D insurance, Professional
Liability/Malpractice Insurance, Flexible Spending Accounts, Health
- Excellent Paid Time Off (PTO) and Extended Leave
- Access to Employee Assistance Programs
- 403 (b) Retirement Plan with employer
- Supervision Hours and Group Supervision
- Professional Development Tuition Assistance
- Employee Recognition Program
- Discounts at participating community and national
North Range Behavioral Health is among the largest
employers in Weld County. Our team members are supported and encouraged, and we
strongly believe in the importance of a healthy work/life balance. We provide
our employees with cutting-edge tools, training, and thoughtful supervision in
professional development. We thrive on hearing from our employees and encourage
the sharing of ideas.
North Range Behavioral
Health is an Equal Opportunity Employer.