Peer Support Specialist, Crisis Response Team

Position Title: Peer Support Specialist, Crisis Response Team
Position #: 2235
Location: Greeley, CO
Employment Status: Full-time, weekends required

North Range Behavioral Health - Where Hope Begins and Change is Possible

Program: The Crisis Response Team is a multidisciplinary team dedicated to providing quality care and assessments to individuals and families who are in need of crisis intervention. The team provides behavioral health services to walk-in customers, agency residential programs, and in other community settings. Peer Specialists bring a unique blend of life experience, training, and empathy to the helping role as they work with clients in crisis. Being successful in the role requires the ability to connect with clients through shared similar life experiences.

Position Summary: 
Provides a supportive environment to help clients identify their own goals toward recovery and/or resiliency.  Teaches skills to work toward the client's self-identified life goals (social, educational, housing, benefits, illness management, etc.). Uses unique personal experience to engage clients in a peer-to-peer capacity.  Provides on-going appraisal of client and family situation. Secures resources and services for clients with mild to severe mental illness, disorders and disabilities. Coordinates with internal as well as external supportive resources to deliver needed services to clients.  May collaborate with treatment team members regarding services in response to treatment plan.  

Minimum Qualifications:
-  Associates degree and/or further schooling in related field, preferred
-  Successful completion of Peer Specialist training  that meets core competency standards as specified by the agency is highly desired
-  Bilingual/Spanish preferred
-  Valid Colorado driver's license and driving record that meets with hiring requirements as set forth for someone that must transport customers/program participants

-  Must have personal experience by having been impacted by mental illness, substance abuse issues, child and family issues and/or other co-occurring challenges; have association with the recovery/peer support movement, or been in recovery, personally, for at least one year
-  Participation in a Clubhouse, drop-in center, peer run psycho-social rehabilitation program, or other peer and/or family support setting preferred
-  Knowledge of motivational interviewing preferred
-  Ability to take additional peer-to-peer training as required by the job

Knowledge, Skills, and Abilities: 
-  Read and interpret treatment plan interventions and recommendations, operating and maintenance instructions and procedural manuals.
-  Work as a team member, maintain effective working relationships, and foster a positive and cooperative work environment. 
-  Effectively and positively communicate, including under emotionally charged and stressful situations, both orally and in writing with a wide range of individuals and constituencies. 
-  Plan, organize and execute multiple tasks and assignments; effectively track and follow-up.
-  Manage relationships in a constructive and positive manner. 
-  Teach and demonstrate life skills that assist individuals in their recovery or movement toward increased independence.
-  Effectively use de-escalation skills.
-  Learn, teach, and implement evidence-based practice material and curriculum. 
-  Use Microsoft Office and other computer functions commensurate with job.
-  Perform tasks with a focus on exemplary customer service.
-  Maintain confidentiality.

-  Provide services for clients as assigned by Administrative/Clinical Supervisor.
-  Use personal experience to model the value of every client's recovery experience and/or resiliency and to teach effective coping techniques and self-help strategies. Offer clients hope regarding recovery/resiliency, through appropriate self-disclosure, role modeling and coaching during the recovery process and/or development of resiliency.
-  Collaborate with therapists to coordinate services in response to the client needs and behaviors to achieve goals of service/treatment plan; prevent deterioration, and or hospitalization. May be called upon for appraisal of client needs to make appropriate recommendations for services.
-  Coordinate a wide variety of services for clients to receive benefits (i.e. housing, social security, etc.) from internal and external service providers. May help identify client's needs and provide access to services.
-  Assist clients to identify barriers to recovery/resiliency and individual warning signs; help cultivate positive behaviors to prevent relapse, avoid future crisis involvement, and focus on wellness.
-  Assist clients in improving their well-being and quality of life by coaching in behavioral skills; educate clients to make informed choices; help the client problem solve and negotiate tasks of daily living. May provide a listening ear to clients when needed.
-  Provide assistance and coaching to clients with daily life activities such as maintaining stable housing, managing finances, creating a budget, completing applications for services, and other needs. 
-  Teach and role model the importance of medication monitoring, clear communication with medical and mental health providers, and developing a wellness, recovery/resiliency plan (i.e. SAMHSA, Psychiatric Advance Directive, crisis plan, etc.).
-  Provide support and encouragement to the client and/or their family members during and following crisis situations.
-  Advocate for the client in many different forums including the school system, nursing homes, and with family.  
-  Lead and facilitate social/recreational activities, support groups and/or consumer-run groups. 
-  Document progress reports, mentoring notes, letters, faxes, and phone calls. 
-  Maintain close and cooperative relationships with community agencies. 
-  May transport clients to and from various appointments, usually with another staff member.
-  Perform other duties as assigned.

Working Conditions:
-  Employee is regularly required to sit, stand, bend, talk, hear and move or lift 20 lbs. May be required to move/lift up to 50 lbs.
-  Position may require evening, holiday and/or weekend coverage.
-  Position requires employee adaptability to various environments including acute care facilities, community, and participant home settings.

Dependent upon qualifications and experience. Salary placements generally occur near the minimum to midpoint of the range.  North Range Behavioral Health offers eligible employees a comprehensive benefit package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more!  Bilingual skills may be compensated additionally.

North Range Behavioral Health is among the largest employers in Weld County, and provides compassionate, comprehensive care for people who face mental health and addiction challenges. Our team members are hard workers, and we strongly believe in the importance of a healthy work/life balance. We provide cutting-edge tools, training and thoughtful supervision to our employees to assist them in their professional development. Our open environment encourages employees to share ideas.

Our values are:
-  Customer First. We help our customers achieve recovery, every day.
-  Compassion. We treat everyone with kindness, empathy, and dignity.
-  Collaboration. We build strong relationships, internally and externally, to ensure effective care for our customers.

North Range Behavioral Health promotes a philosophy of giving… to the community, to our customers, and to each other. If you're driven to help others, have high standards and a desire to work in a collaborative environment, we hope you'll consider a career at North Range Behavioral Health. Visit us at to learn more.

North Range Behavioral Health is an Equal Opportunity Employer.