Peer Support Specialist - Crisis, Co Responder

Position Title: Peer Support Specialist
Position #: 2973
Location: Greeley, CO
Employment Status: Full time

North Range Behavioral Health - Where Hope Begins and Change is Possible

Program:
North Range Behavioral Health, Evans Police Department, and Greeley Police Department have partnered together to create the GEM (Greeley Evans Mobile) team. The project will align and embed behavioral health staff to each respective police department, allowing for a behavioral health specialist to respond on scene in the community with public safety officers. Two full time peer specialists will be aligned with the team to provide follow-up, outreach, and care coordination of those who have received GEM services to increase the connection and engagement with the broader behavioral health supports in the community.

Position Summary: 
Provide a supportive environment to help clients identify their own goals toward recovery and/or resiliency.  Teach skills to work toward the client's self-identified life goals (social, educational, housing, benefits, illness management, etc.). Use unique personal experience to engage clients in a peer-to-peer capacity.  Provide on-going appraisal of client and family situation. Secure resources and services for clients with mild to severe mental illness, disorders and disabilities. Coordinate with internal as well as external supportive resources to deliver needed services to clients.  Collaborate with treatment team members regarding services in response to treatment plan.  

Minimum Qualifications:
Education/Credentials
-  High School Diploma and/or ability to successfully demonstrate reading, writing, and speaking skills, or equivalent combination of education and experience.
-  Successful completion of Peer Specialist training that meets core competency standards as specified by the agency is highly desired
-  Bilingual/Spanish preferred
-  Valid Colorado driver's license and driving record that meets with hiring requirements as set forth for someone that must transport customers/program participants

Experience
-  Must have personal experience by having been impacted by mental illness, substance abuse issues, child and family issues and/or other co-occurring challenges; have association with the recovery/peer support movement, or been in recovery, personally, for at least one year
-  Must have sensitivity to individual needs and show respect for a person's independence and ability.
-  Motivated to support others in the recovery process.
-  Participation in a Clubhouse, drop-in center, peer run psycho-social rehabilitation program, or other peer and/or family support setting preferred
-  Knowledge of motivational interviewing preferred
-  Ability to take additional peer-to-peer training as required by the job

Knowledge, Skills, and Abilities: 
-  Mild to severe mental illness, substance abuse, loss/grief, other disorders and/or disabilities and the recovery/resiliency process.
-  Basic and routine computer programs and software.
-  Basic and routine records maintenance and filing practices. 
-  Basic and routine office management practices and operating procedures.
-  Workplace policies and professionalism.
-  Organizational structure, workflow and operating procedures.
-  Effective de-escalation techniques.
-  Motivational interviewing and motivational stages.
-  Maintain basic record keeping systems and procedures.
-  Read and interpret treatment/care plan instructions and recommendations, operating and maintenance instructions and procedural manuals.
-  Effectively and positively communicate, including under emotionally charged and stressful situations, both orally and in writing with a wide range of individuals and constituencies.
-  Work as a team member, maintain effective working relationships, and foster a positive and cooperative work environment.
-  Teach and demonstrate life skills that assist clients in their recovery/resiliency or movement toward increased independence.
-  Learn, teach, and implement evidence-based practice material and curriculum, as appropriate for specified program(s) as assigned.
-  Demonstrated organization, time management and prioritizing skills.
-  Manage relationships in a constructive and positive manner.
-  Follow-up and follow through skills.
-  Plan, organize and execute multiple tasks and assignments.
-  Perform tasks with a focus on exemplary customer service.
-  Maintain confidentiality.

Responsibilities:
-  Provide services for clients as assigned by Administrative/Clinical Supervisor.
-  Use personal experience to model the value of every client's experience and to teach effective coping techniques and self-help strategies that lead to recovery and/or resiliency. Offer clients hope regarding recovery/resiliency, through appropriate self-disclosure, role modeling and coaching during the recovery process and/or development of resiliency.
-  Collaborate with therapists to coordinate services in response to the client needs and behaviors to achieve goals of service/treatment plan as assigned; prevent deterioration, and or hospitalization. May be called upon for appraisal of client needs to make appropriate recommendations for services.
-  Coordinate a wide variety of services for clients to receive benefits and access resources from internal and external service providers. May help identify client's needs and provide access to services.
-  Assist clients to identify barriers to recovery/resiliency and individual warning signs; help cultivate positive behaviors to prevent relapse, avoid future crisis involvement, and focus on wellness.
-  Assist clients in improving their well-being and quality of life by coaching in behavioral skills; educate clients to make informed choices; help the client problem solve and negotiate tasks/activities of daily living. May provide a listening ear to clients when needed.
-  Teach and role model the importance of medication monitoring, clear communication with medical and mental health providers as needed; may assist client to develop a wellness or recovery/resiliency plan (i.e. SAMHSA, Psychiatric Advance Directive, crisis plan, etc.).
-  Provide support and encouragement to the client and/or their family members.
-  Advocate for the client in many different forums including, but not limited to, the school system, nursing homes, and with family. 
-  May lead and facilitate social/recreational activities, support groups and/or consumer-run groups.
-  As required by program, document progress reports, mentoring notes, letters, faxes, and phone calls; maintain electronic health records in accordance with agency standards; confirm coding of services rendered is ethically appropriate and results in successful billing.
-  Assist with client understanding of service charges and fee changes when applicable; demonstrate fiscal responsibility by supporting agency collection policies and procedures as necessary.
-  Work with clinical team to request appropriate authorizations prior to provision of services to ensure payment of services as required by program.
-  Establish and maintain close and cooperative relationships with community agencies.
-  May be called upon to translate in situations where client is mono-lingual.
-  May transport clients to and from various appointments per program requirements, usually with another staff member.
-  Perform other duties as assigned.

Working Conditions:
Work is generally performed in a standard office environment. Work off-site and in the community, including homes, community agency sites, hospital emergency rooms, psychiatric units, nursing homes, jails and juvenile detention facilities. Regularly works with people in acute distress or crisis. May require travel to several sites throughout Weld County to attend meetings.

Compensation:
Dependent upon skills and qualifications.  Salary placements generally occur near the minimum to midpoint of the range.  North Range Behavioral Health offers eligible employees a comprehensive benefit package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more!  Bilingual skills may be compensated additionally.

North Range Behavioral Health is among the largest employers in Weld County, and provides compassionate, comprehensive care for people who face mental health and addiction challenges. Our team members are hard workers, and we strongly believe in the importance of a healthy work/life balance. We provide cutting-edge tools, training and thoughtful supervision to our employees to assist them in their professional development. Our open environment encourages employees to share ideas.

Our values are:
-  Customer First. We help our customers achieve recovery, every day.
-  Compassion. We treat everyone with kindness, empathy, and dignity.
-  Collaboration. We build strong relationships, internally and externally, to ensure effective care for our customers.

North Range Behavioral Health promotes a philosophy of giving… to the community, to our customers, and to each other. If you're driven to help others, have high standards and a desire to work in a collaborative environment, we hope you'll consider a career at North Range Behavioral Health. Visit us at http://www.northrange.org/employment/careers/ to learn more.

North Range Behavioral Health is an Equal Opportunity Employer.