Office Associate - Medical Records

*** $1,000.00 Sign on Bonus Available ***

Job Details:
Position Title: Office Associate - Medical Records  
Employment Status: Full-Time
Location: Greeley CO
Position #: 1910
Wages Range: $17.36/hr. - $24.35/hr.

The base compensation represents the entry point of the salary range. Salary placements will vary and may be above the starting wage based on factors including but not limited to location, experience, education, and licensure. Salary placements generally occur between the starting wage and the midpoint. 

Our Vision - Where Hope Begins and Change is Possible

Position Summary:
With a Customer First and Compassionate approach, Office Associates will:

  • Screen, direct, and respond to incoming calls and inquiries; interpret departmental practices and/or company policies and procedures; assist with interpretation of policy and procedures; provide interpretations requiring extensive knowledge of state, and federal rules and regulations.
  • Research, compile, develop, analyze, and integrate statistical data and prepare related reports and correspondence; perform difficult research for special projects as assigned by supervisor.
  • Coordinate information between individuals, departments, and/or outside agencies as directed; assist with problem resolution as required.
  • Demonstrate fiscal responsibility by supporting agency collection policies and procedures; assure client understanding of service changes and fee changes. May work proactively with payor sources to ensure payment of services and/or request authorization prior to the provision of services.
  • Assist in recommending or revising existing office policies, systems, methods, and procedures; create/revise related documentation.
  • Receive hard copy and/or electronic documents; maintain records and/or inventory systems; perform routine record keeping, compile, research, number, process, and purge information and/or documents according to established rules and procedures.
  • Assist with scheduling meetings and coordinating room arrangements for special functions (i.e., meetings, training, presentations, etc.).
  • Perform typing or word processing to complete assignments such as agendas, minutes, and instructional materials; edit documents for accuracy and make necessary corrections; complete accurate and timely data entry.
  • Assists in maintaining medical records operations by following policies and procedures; reporting needed changes.
  • Assists in ensuring medical record availability by routing records in accordance with agency procedures.
  • Document discrepancies by collecting information and notifying others.
  • Assists in maintaining mechanisms.
  • Assists in providing medical record information by answering questions and requests of clients, staff, medical practices, law firms, insurance companies, and government agencies, etc.
  • Maintains patient confidence and protects agency operations by keeping information confidential and following release-of-information protocols.
  • Assists in maintaining the stability and reputation of the agency by complying with legal requirements.
  • Assists in maintaining and utilizing a variety of health record indexes by complying with legal requirements.
  • Assists in maintaining and utilizing a variety of health record indexes and storage retrieval systems.

Education Requirements:

  • Associates Degree or equivalent combination of education and experience


  • 2 years' experience in an administrative support position.
  • Related experience in the medical field/medical records preferred.

Nice to Have - Monetary Incentive Available:

  • Bilingual Spanish/English skills

Additional Eligibility requirements, as required by the Colorado Department of Public Health and Environment (CDPHE):

  • Annual Flu Vaccine
  • COVID-19 Vaccine (Exemptions available upon hire, according to company policy)
  • Annual TB Testing may be required

Benefits and Perks:
This position may be eligible for the Loan Repayment Program through our partnership with the Colorado Health Services Corps (CHSC), National Health Service Corps (NHSC), or the National Health Service Corps Star Program. Additionally, we provide a comprehensive compensation and benefits package including:

  • Collaborative and Compassionate team culture
  • Competitive compensation structure
  • Medical Insurance, Dental Insurance, Vision Insurance, Basic Life and AD&D insurance, Professional Liability/Malpractice Insurance, Flexible Spending Accounts, Health Savings Accounts
  • Excellent Paid Time Off (PTO) and Extended Leave Bank hours
  • Access to Employee Assistance Programs
  • 403 (b) Retirement Plan with employer contribution
  • Supervision Hours 
  • Professional Development Tuition Assistance Program
  • Employee Recognition Program 
  • Discounts at participating community and national vendors

North Range Behavioral Health is among the largest employers in Weld County. Our team members are supported and encouraged, and we strongly believe in the importance of a healthy work/life balance. We provide our employees with cutting-edge tools, training, and thoughtful supervision in professional development. We thrive on hearing from our employees and encourage the sharing of ideas.

North Range Behavioral Health is an Equal Opportunity Employer.