Case Manager, General - Recovery Support Services

Position Title: Case Manager, General - Recovery Support Services
Position #: 2126
Location: Greeley, CO
Employment Status: Part-time (20 hours)

North Range Behavioral Health - Where Hope Begins and Change is Possible

Program: Recovery Support Services helps individuals cope more effectively with life's challenges and their mental illness and/or substance use disorders and to live meaningful and productive lives. Services focus on each individual's unique strengths and interests and may include individual and group therapy, case management services, support groups, medication monitoring and evaluations, and community-based services.

Position Summary: 
Deliver case management within a continuum of high to low intensity services to meet an individual's and/or family's comprehensive health needs through assessment, planning, communication, advocacy, education, identification of service resources and/or service facilitation. Secure resources and services for clients with mild to severe mental illness and/or substance use disorders and challenges. Coordinate with internal as well as external supportive resources to deliver needed services to clients.  Collaborate with peers and psychiatrist regarding services in response to treatment plan.  Advocate and represent clients in federal, state and local agencies.  Provide education and skill development to assist client in movement towards greater independence.  Monitor clients to ensure stability and service engagement.

Minimum Qualifications:
-  Bachelor's Degree in Human Services area from an accredited college or university required
-  Valid Colorado Driver's License with a driving record that meets with hiring requirements as set forth for someone that must transport clients
-  Bilingual (English/Spanish) highly desired

-  1 year experience working with individuals with mental health and/or substance use disorder challenges
-  Experience performing case management and/or advocacy

Knowledge, Skills, and Abilities: 
-  Mild to severe mental health and/or substance use disorders/disabilities and the recovery process.
-  Professional and ethical guidelines as outlined by the State of Colorado.
-  Community resources, agencies, and services.
-  Motivational Interviewing process to engage clients in treatment/intervention approaches.
-  Basic and routine computer programs and software.
-  Basic and routine records maintenance and filing practices. 
-  Workplace policies and professionalism.
-  Organizational structure, workflow and operating procedures.
-  Plan and use effective interventions with clients. 
-  Read and interpret treatment plan instructions and recommendations, operating and maintenance instructions and procedural manuals.
-  Communicate effectively and positively, both orally and in writing with a wide range of individuals and constituencies, including when under emotionally charged and stressful situations. 
-  Plan, organize, time manage and prioritize multiple tasks and assignments. Use effective follow through.
-  Manage relationships in a constructive and positive manner.
-  Demonstrate proficiency with Microsoft Office applications.
-  Teach and demonstrate life skills that assist clients in recovery and/or movement toward increased independence.
-  Learn, teach, and implement evidence-based practice material and curriculum.
-  Work with diverse populations and be culturally sensitive.
-  Perform tasks with a focus on exemplary customer service.
-  Maintain confidentiality.

-  Provide services to clients as assigned by Administrative/Clinical Supervisor. May carry a caseload as assigned by Administrative Supervisor.
-  Assist clients in achieving their goals as stated in their treatment plans or as indicated by appropriate brief interventions. 
-  Collaborate with therapists and other relevant staff to coordinate services, and address client needs and behaviors; prevent deterioration and/or hospitalization through consistent and adequate monitoring as indicated by program scope.
-  Refer, coordinate, and assist clients to access a wide variety of services (e.g. vocational, medical, social security, housing, etc.) based on need and client desire; aid clients in application processes and provide supporting documentation as needed.
-  Maintain close and cooperative relationships with community agencies, other public agencies, and private business (i.e. landlords, banks, etc.) in carrying out supportive services. May maintain contracts, leases and other paperwork on behalf of clients.
-  Facilitate client engagement in services and education.  May teach approved curriculum for psychoeducational classes/groups with modification of teaching techniques to engage all participants in learning.
-  Educate client on behaviors to maintain daily life activities. Provide assistance and guidance to clients with daily life activities (e.g. managing finances, medical treatment recommendations, physical and emotional self-care, etc.).
-  Offer support, assistance, consultation, and education to relevant providers, family members/caregivers, and other involved parties when necessary to adequately support clients and minimize barriers.
-  Ensure service engagement and delivery as necessary by adapting to client needs (i.e. visiting clients in various environments, conducting active outreach to clients, accompanying clients to  various appointments where clinically indicated, providing childcare when needed to assist client in better engagement in treatment, setting up medications in med-minders, etc.).
-  Assist clients in improving their well-being and quality of life by coaching in behavioral skills; educate clients to make informed choices; develop coping skills of client; help client to problem solve and negotiate tasks of daily living.
-  Monitor, evaluate, and record client progress with respect to treatment goals. Use electronic systems to document progress reports, case management notes, letters, faxes and phone calls. May input, organize and maintain detailed clinical performance data to comply with applicable government or program requirements.
-  Demonstrate fiscal responsibility by supporting agency collection policies and procedures; assure client understanding of service charges and fee changes.
-  Work proactively with payor sources to ensure payment of services; align services with payor authorizations and/or request authorization prior to provision of service; confirm coding of services rendered is ethically appropriate and results in successful billing.
-  May be required to assess client needs to make appropriate recommendations for services, complete treatment plans, and/or provide effective interventions for behavioral health conditions.
-  May arrange and/or administer assessment, screening, and outcome measurement tools developed for specific environments/populations (i.e. integrated primary care, juvenile risk, etc.).
-  Interact regularly with federal, state and local entities to create opportunities to deliver services to and advocate for client in various forums (i.e. court, family, and/or school systems).  Refer, link and represent client with various entities to obtain, amend, or re-instate services.
-  May interface with hospitals, regional treatment centers and other high level of care providers to coordinate client admissions and discharges.
-  May be called upon to provide intake services or provide translation in situations where client is mono-lingual based on program scope.
-  Perform other duties as assigned.

Working Conditions:
Travel to offsite locations may be necessary for meetings, community events, and/or service provision based on program assignments. Work hours generally follow a standard business schedule, but can vary and may require evening scheduling as assigned.

Compensation dependent upon qualifications.  Salary placements generally occur near the minimum to midpoint of the range.  North Range Behavioral Health offers eligible employees a comprehensive benefit package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more!  Bilingual skills may be compensated additionally.

North Range Behavioral Health is among the largest employers in Weld County, and provides compassionate, comprehensive care for people who face mental health and addiction challenges. Our team members are hard workers, and we strongly believe in the importance of a healthy work/life balance. We provide cutting-edge tools, training and thoughtful supervision to our employees to assist them in their professional development. Our open environment encourages employees to share ideas.

Our values are:
-  Customer First. We help our customers achieve recovery, every day.
-  Compassion. We treat everyone with kindness, empathy, and dignity.
-  Collaboration. We build strong relationships, internally and externally, to ensure effective care for our customers.

North Range Behavioral Health promotes a philosophy of giving… to the community, to our customers, and to each other. If you're driven to help others, have high standards and a desire to work in a collaborative environment, we hope you'll consider a career at North Range Behavioral Health. Visit us at to learn more.

North Range Behavioral Health is an Equal Opportunity Employer.