Case Manager - Intensive, Family Connects

Position Title: Case Manager -Intensive, Family Connects
Position #: 3097
Location: Greeley, CO
Employment Status: Full time

North Range Behavioral Health - Where Hope Begins and Change is Possible

Program: Family Connects is the early childhood and family services program at North Range Behavioral Health. There are multiple prevention and intervention teams that work with families prenatally through age 7 years to promote responsive relationships between children and adult caregivers, strengthen social and emotional competence in young children and increase protective factors and resilience in families.  The teamspromote the wellness of young children and their families by addressing the physical, emotional, social, cognitive, and behavioral aspects of development. Integrated behavioral health and primary care approaches, as well as work within education, human services, childcare, and other settings are utilized. Services include parent-child therapies, developmental screens, consultation, care coordination and psycho-education. Staff provide services in a variety of settings including: home, child care settings, preschools, residential treatment programs, integrated health clinics and in the office.  The teams all use a trauma-informed lens as well as a two-generation approach to provide supports and services. Family Connects is a program that seeks to mitigate Adverse Childhood Experiences (ACE's) and reduce the toxic stress for infants and young children.

Position Summary:  This is a unique position that will provide some direct supports for young children in group settings as their adult care givers engage in services.  Will deliver case management within a continuum of high to low intensity services to meet a family's comprehensive health needs through assessment, planning, advocacy, communication, education, identification of service resources and/or service facilitation. Will work with families of young children to secures resources and services that promote family resilience.  Will work with team to expand the therapeutic and responsive relationship skills by providing in home behavior coaching. Family systems may have a variety of stressors including: homelessness, economic challenges, mental health issues, substance use disorders, violence in the home and other challenges. Coordinates with internal as well as external supportive resources to deliver needed services to clients.

Minimum Qualifications:
Education/Credentials
-  Bachelor's Degree in Human Services, Special Education or Early Childhood area from an accredited college or university required
-  Valid Colorado driver's license required.
-  Bilingual (English/Spanish) highly desired

Experience
-  2 years' experience working with individuals with mental health and/or substance use disorder challenges in specific program area
-  Experience performing case management and/or advocacy

Knowledge of:
-  Mild to severe mental health and/or substance use disorders/disabilities and the recovery process.
-  Knowledge of infant and young child developmental stages.
-  Infant and Early Childhood Mental Health and early brain science
-  Professional and ethical guidelines as outlined by the State of Colorado.
-  Community resources, agencies, and services.
-  Motivational Interviewing process to engage clients in treatment/intervention approaches.
-  Basic and routine computer programs and software.
-  Basic and routine records maintenance and filing practices. 
-  Workplace policies and professionalism.
-  Organizational structure, workflow and operating procedures.

Skills/Abilities to:
-  Plan and use effective interventions with young children and adult caregivers/families. 
-  Read and interpret treatment plan instructions and recommendations, operating and maintenance instructions and procedural manuals.
-  Communicate effectively and positively, both orally and in writing with a wide range of individuals and constituencies, including when under emotionally charged and stressful situations. 
-  Plan, organize, time manage and prioritize multiple tasks and assignments. Use effective follow through.
-  Manage relationships in a constructive and positive manner.
-  Demonstrate proficiency with Microsoft Office, Excel spreadsheets, and state information tracking software.
-  Teach and demonstrate life skills that assist clients in recovery and/or movement toward increased independence.
-  Learn, teach, and implement evidence-based practice material and curriculum.
-  Work with diverse populations and be culturally sensitive.
-  Perform tasks with a focus on exemplary customer service.
-  Maintain confidentiality.

Responsibilities:
-  Provide services to clients as assigned by Administrative/Clinical Supervisor. May carry a caseload as assigned by Administrative Supervisor.
-  Facilitate child activities in Dina School therapeutic classroom in collaboration with other team members.
-  Assist clients in achieving their goals as stated in their treatment plans or as indicated by appropriate brief interventions. 
-  Collaborate with therapists and other relevant staff to coordinate services, and address client needs and behaviors.
-  Refer, coordinate, and assist clients to access a wide variety of services (e.g. vocational, financial assistance, medical, social security, housing, etc.) based on need and client desire; aid clients in application processes and provide supporting documentation as needed.
-  Maintain close and cooperative relationships with community agencies, other public agencies, and private business (i.e. landlords, banks, etc.) in carrying out supportive services.
-  Facilitate client engagement in services and education.  May teach approved curriculum for psychoeducational classes/groups with modification of teaching techniques to engage all participants in learning.
-  Educate client on behaviors to maintain daily life activities.
-  Provide assistance and guidance to clients with daily life activities (e.g. managing finances, medical treatment recommendations, physical and emotional self-care, etc.).
-  Offer support, assistance, consultation, and education to relevant providers, family members/caregivers, and other involved parties when necessary to adequately support clients and minimize barriers.
-  Ensure service engagement and delivery as necessary by adapting to client needs (i.e. visiting clients in various environments, conducting active outreach to clients, accompanying clients to various appointments where clinically indicated, providing childcare when needed to assist client in better engagement in treatment, setting up medications in med-minders, etc.).
-  Assist clients in improving their well-being and quality of life by coaching in behavioral skills; educate clients to make informed choices; develop coping skills of client; help client to problem solve and negotiate tasks of daily living.
-  Monitor, evaluate, and record client progress with respect to treatment goals. Use electronic systems to document progress reports, case management notes, letters, faxes and phone calls. May input, organize and maintain detailed clinical performance data to comply with applicable government or program requirements.
-  Demonstrate fiscal responsibility by supporting agency collection policies and procedures; assure client understanding of service charges and fee changes.
-  Work proactively with payor sources to ensure payment of services; align services with payor authorizations and/or request authorization prior to provision of service; confirm coding of services rendered is ethically appropriate and results in successful billing.
-  May be required to assess client needs to make appropriate recommendations for services, complete treatment plans, and/or provide effective interventions for behavioral health conditions.
-  May arrange and/or administer assessment, screening, and outcome measurement tools developed for specific environments/populations.
-  Interact regularly with federal, state and local entities to create opportunities to deliver services to and advocate for client in various forums (i.e. court, family, and/or school systems). 
-  May interface with hospitals, regional treatment centers and other high level of care providers to coordinate client admissions and discharges.
-  May be called upon to provide intake services or provide translation in situations where client is mono-lingual based on program scope.
-  Perform other duties as assigned.

Working Conditions:
Travel to homes and other offsite locations is required for family behavior coaching, meetings, community events, and/or service provision based on program assignments. Work hours generally follow a standard business schedule but can vary and may require weekend and evening scheduling as required by specific programs.

Compensation:
Compensation dependent upon qualifications and experience. Bilingual skills may be compensated additionally. North Range Behavioral Health offers eligible employees a comprehensive benefit package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more!

North Range Behavioral Health is among the largest employers in Weld County, and provides compassionate, comprehensive care for people who face mental health and addiction challenges. Our team members are hard workers, and we strongly believe in the importance of a healthy work/life balance. We provide cutting-edge tools, training and thoughtful supervision to our employees to assist them in their professional development. Our open environment encourages employees to share ideas.

Our values are:
-  Customer First. We help our customers achieve recovery, every day.
-  Compassion. We treat everyone with kindness, empathy, and dignity.
-  Collaboration. We build strong relationships, internally and externally, to ensure effective care for our customers.

North Range Behavioral Health promotes a philosophy of giving… to the community, to our customers, and to each other. If you're driven to help others, have high standards and a desire to work in a collaborative environment, we hope you'll consider a career at North Range Behavioral Health. Visit us at http://www.northrange.org/employment/careers/ to learn more.

North Range Behavioral Health is an Equal Opportunity Employer.